Through our ever-expanding Infinite-play strategy, customers have shown they love the value and choice offered by our telecom and entertainment + bundles.

We continued to enhance Infinite-play with upgrades to our broadband and mobile services via all-in-one WiFi 6 Gateway and 5G, more extraordinary OTT choices with Netflix and Disney+, and a broader array of options that go beyond connectivity like cybersecurity, home insurance and even personal wellness – to target more than just households, but every member within a household.

Built on a partnership model of resource sharing, our e-shopping platform HOME+ gives merchants the chance to sell their products easier, cheaper and with enhanced reach — all to the benefit of Hong Kong consumers.

Since inception in November 2020, HOME+ has expanded rapidly, covering a diverse range of wholesome foods, appliances, health supplements, personal care products and much more, from around 700 quality merchants/brands. In addition, HOME+ also introduced same-day 100-minute fast delivery, as well as provide consumers with more options for social impact shopping.

Amid an accelerated landscape of change and challenges, we are helping enterprises from every sector and size transform and build new possibilities. While larger organisations have the resolve and the financial capital to invest in technologies, small and medium enterprises (SMEs) must also face challenges in areas like cost efficiency, digital transformation and profitability.

Rather than make SMEs commit heavy investments via traditional pricing models, we did something unprecedented: we leveraged HKBN’s massive scale to deliver essential solutions on subscription basis that make it easier for more businesses to shift from survival-mode to success.

Our focus on partnerships with the world’s leading technology companies is empowering us to deliver a much broader range of best-fit ICT solutions for businesses. For example, as companies scramble to take their operations online in the new normal, they also risk exposing critical data and infrastructure to cyberattacks. Understanding the importance of early detection, we teamed up with PwC Hong Kong to introduce a number of internationally recognised, enterprise-grade Anti-Ransomware Assessment services and e-Security solutions that are fast, affordable and comprehensive.

In total, we have over 870 Co-Owners from our Co-Ownership Plans and Beyond HK pain/GAIN schemes. Having mass skin-in-the-game investment from these Talents means we are fully aligned in feeling both the pain and the gain from our decisions and actions, hence HKBN is far more motivated to make the right long-term choices for our stakeholders.

HKBN is a dynamic and fast paced business. While we are always transforming to meet changing customer and technology demands, our focus on a strong organisational culture never wavers.

As one of the more unique aspects of this, skin-in-the-game Co-Ownership became instrumental in accelerating the integration of JOS, and motivating our regional Talents – for the first time – to shift from multiple siloed teams in different countries/regions into one silo-less Beyond Hong Kong team better positioned to outperform.

As pain/GAIN concluded in 31 August 2021, our BHK business achieved over

300%
of our base target!

Talent Obsessed

While many companies still grapple with work-life balance, we uphold LIFE-work priority. When combined with our Co-Ownership Plans, the copious opportunities to develop professionally, and our Core Purpose to “Make our Home a Better Place to Live”, our Talents have every reason to come to work with a sense of purpose, pride and passion.

4+1 Hybrid Work Mode

Adapting to a changing workplace under COVID-19, we’ve empowered our Talents to choose when, where, and how they work. In August 2021, we officially launched a 4+1 Hybrid Work Mode, allowing Talents to work 4 days in the office and 1 day at home, or wherever they work best, balancing the benefits of a team collaboration with individual flexibility.

Developing Purpose in Next Generation Leaders

Over the years, our Summer Innovator programme has been adventurously designed to offer students far more than just typical office-based experiences.

Our 2021 programme focused on Purpose to transform our Summer Innovators into confident change leaders. And to generate Purpose far beyond HKBN, we organised “Chart the Course”, bringing together 30 young Talents from HKBN, CLP, DBS and Mother’s Choice to soak up purposeful insights and rethink the role businesses can play to make the world a better place.

More than ever, we’re working closely with different business partners to enhance and evolve our business’ strengths. By leveraging partnerships, we’re in a better position to address customer needs via our Infinite-play offerings, our HOME+ platform, best-fit solutions for enterprises, and more.

In addition, our “Barter & Bundle” scheme continues to enable win-win-win opportunities on a massive scale. By creating co-growth value for each other, we’re turning enterprise customers into business partners.

By integrating sustainable procurement practices into our supply chain activities, we’ve added sustainability measurements as part of our sourcing assessments, and mandated environmental, health and safety provisions in our supplier contracts. These enhancements are helping us better identify supply chain partners who are most prone to environment and social-related risks.

Technology
for Good

Throughout our Corporate Social Investment (CSI) journey, HKBN has been actively giving back via empowerment that aims to boost technology accessibility and connectivity, as well as support digital skills development. By working closely with like-minded partners, NGOs, and the HKBN Talent CSI Fund, our independent charity, we’re creating a more digitally inclusive future for our communities.

Youth
Empowerment

In June 2021, as part of our commitment to empower youth creativity, the HKBN Talent CSI Fund launched two game-changing social funding initiatives to help youths upgrade their skillsets, resilience and technological capabilities:

404 Not
F_und?

Prioritising creativity and personal growth, this initiative gives youths aged 16 to 29 everything they need (networking, experience and capital support) to turn the most outlandish ideas into reality.

Zero to
Hero Fund

This two-year sponsorship initiative provides SPOs with up to $2 million to fund various innovative and scalable projects aimed at reskilling and upskilling the capabilities of youths.

With the pandemic changing the way we work and do business, some companies, especially SPOs, risk falling behind. Given their lack of IT knowledge and resources, we’re helping to move SPOs forward — by providing an extensive range of IT solutions at affordable prices. As part of this support, our Enterprise Solutions team in Hong Kong provides free consultations to analyse pain points and make appropriate IT recommendations.

This year, we partnered with Social Venture Hong Kong (SVHK) to launch the WE+ marketplace as a featured element of our e-shopping platform HOME+. WE+ greatly lowers the barriers for small businesses and Social Profit Organisations (SPOs), offering free marketing support to generate revenue for their social goals. Through social-impact purchasing, the WE+ marketplace gives customers a chance to shop and be change-makers, simultaneously benefiting small and social enterprise merchants, the communities they benefit, and our HOME+ business.

HKBN has actively engaged our internal and external teams to conduct studies on resource management performance. This will ensure that evidence-based reduction targets on energy consumption/carbon emissions and waste disposal can be set. This is also a key step of our decarbonisation initiatives, which will serve to echo the Hong Kong SAR 2050 decarbonisation action plan and the China 2060 decarbonisation initiatives.

Since 2016, we have partnered with a consultant to transform our energy efficiency through a ground-breaking collaboration project which required no capital investment from HKBN, despite numerous energy efficiency upgrades implemented at our offices, warehouses and data centres. Investments for all incurred retrofitting has been fully funded by our consultant, who shares a fraction of our energy cost savings as compensation.

At the end of FY21, the accumulated energy saved over the past five years totalled 7,125,851 kWh in electricity, equivalent to about $2.5 million and 3,800 tonnes respectively saved in utility costs and CO2 emissions.

Eyes on the Target

In our dual pursuit of operational and environmental excellence, our team continues to explore opportunities to improve our environmental performance, actively identifying and implementing projects that can help reduce our energy consumption footprint and waste production. HKBN has set S.M.A.R.T. targets to anchor our strategy for performance improvement, while maintaining the agility of business growth.
Starting from a FY20 baseline, we have set our FY25 targets in three core areas:

Starting from a FY20 baseline, we have set our FY25 targets in three core areas:

Reduce electricity CO2 emissions by

40%

Reduce overall electricity consumption by

8%

Increase waste diversion rate to

55%